Due to its rapid growth and strong performance, the pharmaceutical company needed to ensure its continued success by promoting promising individuals. Consequently, the client, a medical affairs manager, was promoted to head a team where they began managing their former peers. Although the recently promoted manager was a star performer, their poor communication skills and non-inclusive behaviors led to a disengaged team.
The manager was excited at the prospect of moving up to a managerial position and needed additional support dealing with the accompanying challenges and responsibilities. They wanted to both earn their colleagues’ respect across the organization and change their personal brand.
After receiving unfavorable feedback from the team, the company wanted to proactively address the manager’s negative behaviors to avoid a toxic work environment.
To address the various challenges, Your Choice Coach worked closely with the manager to outline an action plan for change. The first step was to utilize a research-based EQI 360° assessment and to obtain feedback from colleagues to increase awareness of the manager’s gaps, strengths, and areas to improve.
The results of the EQI assessment enabled the manager to gain clarity and an increased understanding of their gaps. The manager’s communication style was modified to be more inclusive and to incorporate greater respect, regard, and empathy for others. The manager developed the ability to actively listen and to frequently engage direct reports.
As a result of coaching from Your Choice Coach, an action plan was created, and the manager learned how to create a safe environment for others to share their opinions comfortably and engage in healthy debates as part of the team’s decision-making process.